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True Value Ranks No. 1 In Newsweek’s 2020 List Of America’s Best Customer Service Brands In The Home Improvement Stores Category

CHICAGO, October 29, 2019 – True Value Company, one of the world’s leading hardlines wholesalers with more than 4,500 independent hardware retail stores across the U.S. and internationally, landed the top spot in Newsweek’s 2020 list of America’s Best Customer Service Brands in the ‘Home Improvement Stores’ category.

“True Value retailers are winning where it matters most, with customers,” said John Hartmann, President and CEO of True Value Company. “Our stores’ commitment to retail excellence has made True Value a leading brand consumers know and trust worldwide, and this acknowledgement from Newsweek further validates our belief and we are truly honored for this distinguished recognition.”

America’s Best Customer Service Brands were selected based on an independent survey of more than 20,000 U.S. customers who have either made purchases, used services, or gathered information about products or services in the past three years. Customers were asked whether they would recommend brands to friends or family; the survey also included questions on five evaluation criteria relevant to the consumer experience: quality of communication, professional competence, range of services, customer focus and accessibility. 

A total of 115,115 evaluations were collected about retailers and service providers across 160 categories. The top three brands receiving the highest scores in each category were awarded as America’s Best Customer Service Brands for 2020.

To see the complete list of honorees, visit Newsweek America’s Best Customer Service Brands 2020.

About True Value Company

True Value Company, headquartered in Chicago, is one of the world’s leading hardlines wholesalers with a globally recognized brand and over 70 years of experience serving independent hardware retailers. True Value Company provides its customers in over 60 countries an expansive product set with market-customized assortments at highly competitive prices, superior product availability, innovative marketing programs and a la carte value-added services like eCommerce ship-to-store, store remodel support and True Value University, all within a flexible model that requires no membership. With 13 regional distribution centers, and approximately 2,500 associates serving over 4,500 stores, True Value Company celebrates independence and drives retail excellence across the U.S. and internationally. Learn more at

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