Ace Hardware Again Earns J.D. Power’s Highest Ranking For Customer Satisfaction
Ace Hardware has once again earned J.D. Power’s highest ranking for customer satisfaction among home improvement retail stores. This marks
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customer
Do You G.E.T. Your Customers?
In the retail industry, no matter the size of the store, there are a few common concerns: profit, stock management,
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Win at Customer Service!
Consumers have expectations about the service they want to receive. For some generations, it’s higher than others. However, what’s required
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Raising the Bar on Customer Service
Our society becomes more impatient by the day. Consumers want what they want…and they want it now. Their preferences include
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4 Ways to Improve Sales by Using Customer Data
Home Improvement Retailers usually have access to a treasure trove of customer data but often do not use the information
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Selling to the Customer’s Values
Today’s consumers can be pretty demanding. With so many options, they can be selective about when-and-how they want to shop.
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New Home Depot Pro Customers Credit Options
The Home Depot, the world’s largest home improvement retailer, is enhancing its commercial credit offerings for Pro Customers and their
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Analysts rank Ace Hardware as tops in 2021
A third consumer research firm has recognized Ace Hardware’s integrated, customer-centric online-offline buying experience. Released last week, New York-based Incisiv’s
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Give Them a Reason to Buy
There are a great many reasons why your customers come in looking for a new appliance. The old one is
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The Nuts and Bolts of Good Service
In a world that rewards glitz and glam, there’s nothing fancy about the 90-year-old hardware store in my community. Truthfully,
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