8/2 UPDATE: The health and safety of our associates and customers continue to be our highest priority. Because of the increased cases of COVID-19 and the rapid spread of the delta variant, effective August 2, Lowe’s associates are required to wear masks indoors at all U.S. locations and while working in a customer’s homeor business – regardless of vaccination status. Lowe’s will continue to abide by all state and local mask mandates. Stores will have signs encouraging customers to wear masks, and free masks will continue to be available for customers who request them.
At Lowe’s, we understand the important role our stores play in providing essential products and services to our customers, government officials and first responders, and we have taken steps to ensure we can continue to support customers and our more than 300,000 associates. We have committed nearly $1.3 billion in COVID-related support for associates, store safety and community pandemic relief.
The health and well-being of our associates and customers is our priority, and our customers are currently depending on us for urgent, critical needs like refrigerators and freezers, among other items such as generators, cleaning products, safety equipment and harsh weather items. We have implemented additional efforts to protect the safety and well-being of our associates and customers.
- Made substantial updates to our store floor layouts to further support the CDC’s guidelines for social distancing, such as opening up aisle space by removing displays to make it easier for both associates and customers to get the items they need quickly and safely.
- Developed an app to monitor store occupancy, allowing store managers to limit customer traffic when necessary to help enforce social distancing.
- Implemented curbside pickup nationwide, so customers can be served without having to come inside the store.
- Installed customized Plexiglass shields at all points of sale to protect our cashiers and customer service associates working at the return desk.
- Increased third-party cleaning shifts to provide incremental cleaning in our stores, beyond already enhanced daily cleaning efforts. Cashiers and front-end teams are also regularly cleaning their work areas and registers.
- Added overhead announcements, store signage, floor markers, badges and customer and associate guidelines to emphasize the importance of social distancing.
- Rolled out innovative pickup lockers at all U.S. stores to make it even faster and easier for customers to pick up online orders.
- Added curbside and in-store pickup for tinted paint now available online to make it even easier to get the perfect paint color at all U.S. stores.
These efforts build upon our previous actions to support the health and well-being of associates and customers. We continue to work closely with health authorities and local officials to take appropriate preventative measures
SUPPORTING OUR ASSOCIATES
We want to thank our more than 300,000 associates who continue to provide support to our customers. We have invested more than $900 million and taken the following actions to support our associates and their families:
- Provided an additional $80 million in bonuses to active hourly associates at U.S. stores, distribution centers and call centers on Feb. 5 in recognition of their continued dedication. This extra pay added to the special payments and bonuses Lowe’s provided in March, May, July, August, October and November. All full-time hourly associates received a payment of $300 and all part-time and seasonal associates received $150.
- Extended telemedicine benefits to all associates, regardless of whether they were on a Lowe’s benefits plan or not.
- Provided two extra weeks of vacation to salaried front-line managers.
- Committed to closing all stores on Easter Sunday for the second consecutive year to recognize associates for their hard work and provide time off to spend with their loved ones.
- Temporarily increased wages by $2 an hour for every full-time, part-time and seasonal hourly store, contact center and supply chain associates for hours they worked throughout the month of April in the U.S. and Canada.
- Offered 14-days of emergency paid leave for all associates who need it, whether that’s because they are feeling sick, caring for a loved one, or because they have been faced with new hardships such as closed schools and daycares.
- Extended emergency paid leave up to a total of four weeks for those at a higher risk for severe illness from COVID-19.
- Created pantries in stores so that associates can have access to food while at the store and to take home.
- Donated $3 million to support associates through Lowe’s Employee Relief Fund.
Lowe’s has dedicated more than $150 million to support our communities over the past year, including more than $100 million in pandemic-related relief. The COVID-19 support includes $55 million in grants to deliver much-needed financial assistance to rural, minority-owned and women-owned small businesses in partnership with Local Initiatives Support Corporation (LISC). Lowe’s has also donated essential protective products to help small businesses reopen and keep medical professionals on the frontlines safe and healthy.
We empowered all Lowe’s stores to donate products to local hospitals and first responders in their communities to serve short and long-term needs. Read more about our commitment here.